Introduction

Welcome to Starlight Cruise. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and book our cruise services.

If you have any questions or concerns about this policy or our practices with regard to your personal information, please contact us through our Contact Us page.

Information We Collect

We collect personal information that you provide to us when you:

• Register for our New Year cruise party events
• Make a booking or purchase tickets
• Contact us for customer support
• Subscribe to our newsletter
• Participate in surveys or promotions

The personal information we collect may include:

• Name and contact information (email, phone number, address)
• Payment information (processed securely through third-party payment processors)
• Booking details and preferences
• Communication preferences
• Age verification information (as our events are 21+)

How We Use Your Information

We use your personal information to:

• Process your bookings and ticket purchases
• Send you booking confirmations and event updates
• Provide customer support and respond to your inquiries
• Send promotional materials and special offers (with your consent)
• Improve our services and website functionality
• Comply with legal obligations and enforce our terms
• Prevent fraud and ensure the security of our services
• Analyze usage patterns to enhance user experience

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure servers and databases
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Secure payment processing through PCI-compliant payment gateways

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our website and services (hosting, email delivery, analytics)
• Payment Processors: Secure third-party payment processors for transaction processing
• Legal Requirements: Law enforcement or regulatory authorities when required by law or to protect our rights
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

All third parties with whom we share your information are required to maintain the confidentiality and security of your personal information.

Your Rights and Choices

You have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw consent for data processing where consent was given
• Data Portability: Request a copy of your data in a portable format
• Object: Object to certain types of processing of your information

To exercise any of these rights, please contact us through our Contact Us page. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie preferences through your browser settings. However, disabling cookies may limit some functionality of our website.

Children's Privacy

Our services are not directed to individuals under the age of 21. We do not knowingly collect personal information from children. Our New Year cruise party events are adults-only (21+), and we require age verification upon booking and boarding.

If we become aware that we have collected personal information from someone under 21 without parental consent, we will take steps to delete that information promptly.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking and transaction records are typically retained for 7 years for legal and accounting purposes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the new policy on this page with an updated "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Refund Policy

We want you to have a great experience with Starlight Cruise. Please review our refund policy carefully before making a purchase:

Refund Eligibility:

• Before December 15th: Tickets purchased before December 15th are eligible for a full refund minus a 10% processing fee if cancellation is made at least 30 days before the event date.
• After December 15th: All ticket sales are FINAL. No refunds will be issued for any bookings made on or after December 15th, regardless of the reason.
• Within 30 Days of Event: Tickets are non-refundable if cancellation is requested within 30 days of the event date, regardless of purchase date.

Important Refund Terms:

• Refund requests must be submitted in writing via email to refunds@starlightcruise.com
• Refunds will be processed within 14 business days of approval
• Refunds will be issued to the original payment method used for purchase
• The 10% processing fee covers administrative and payment processing costs
• All refund requests are subject to verification and approval

Ticket Transfers:

• While tickets are non-refundable after December 15th, they ARE transferable to another person
• To transfer a ticket, contact us at least 7 days before the event with the new guest's information
• Name changes and transfers may be subject to a £15 administrative fee
• The original purchaser remains responsible for the booking until the transfer is confirmed

Event Cancellation by Starlight Cruise:

• If we cancel or significantly modify the event due to circumstances beyond our control (severe weather, safety concerns, force majeure), you will receive a full refund or the option to transfer your booking to a future event
• We reserve the right to cancel the event for safety reasons, and in such cases, full refunds will be issued within 14 days
• Starlight Cruise is not responsible for any additional costs incurred (travel, accommodation, etc.)

No-Show Policy:

• Failure to arrive at the boarding time will result in forfeiture of your ticket with no refund
• Late arrivals after departure cannot be accommodated, and no refunds will be issued
• It is your responsibility to arrive on time for boarding (7:30 PM - 8:00 PM)

Exceptional Circumstances:

We understand that emergencies happen. In cases of serious illness, family emergency, or other exceptional circumstances, please contact us as soon as possible. While we cannot guarantee a refund after December 15th, we will review each case individually and may offer alternative solutions such as credit towards a future event.

Dispute Resolution:

If you have concerns about a refund decision, please contact our customer service team at support@starlightcruise.com. We are committed to resolving issues fairly and promptly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, Refund Policy, or our data practices, please contact us through our Contact Us page. We are committed to resolving any privacy or refund concerns you may have.

Starlight Cruise
General Inquiries: info@starlightcruise.com
Privacy Matters: privacy@starlightcruise.com
Refund Requests: refunds@starlightcruise.com
Customer Support: support@starlightcruise.com
Phone: +44 20 1234 5678
Address: Marina Bay, London, UK

Your Consent

By using our website and services, you consent to our Privacy Policy and Refund Policy and agree to their terms. If you do not agree with these policies, please do not use our services or make any purchases.